Saturday, August 31, 2019

Language and Culture Essay

One’s culture affects almost all of one’s communication behaviors. I discovered an article written by Margaret Cote, â€Å"Language Reflects Culture,† that reveals many of the differences between the Saulteaux language and the English language. Margaret Cote states, â€Å"Language determines the way a person views the world. † She describes how Indian people view things around them differently then English speaking people do. Margaret Cote says that she views the world around her in two different ways depending on what language she is speaking. In this paper I will discuss how attitudes and behavior are determined by the language one speaks and how language does indeed reflect a culture. One’s culture determines the way one processes information and how one copes with reality. Concepts and objects have frames of reference that differ from culture to culture. The meaning of a word partly depends on the culture’s historical relation to the concept or object described. When Margaret Cope returns home the topic of the conversation determines the language she speaks. Different cultures see the world differently. The Saulteaux people are extremely concerned with exactness and have different words for we and you, depending on whether they are being inclusive or exclusive. American culture is not as concerned with exactness and therefore we use the words we and you differently. Different cultures have different beliefs and values and these are expressed in their language, whether it be verbal or non-verbal. Many misunderstandings occur in intercultural communications because many are unaware of these differences. It is important for one to learn the differences of various cultures for one to understand one’s own identity. It is through knowing about others that one learns what is truly important to oneself. Language Reflects a Culture Languages group aspects of reality together. Things that are important to a culture have many groups and words for those things. Things that are insignificant have fewer groups and words. For example, there are many different words for car in the English language, because cars are very important to us. In the Saulteaux language there are many words for snow, because snow is an important factor for them. Both verbal and non-verbal communication reflects whether or not a culture values individualism or collectivism. Individualistic cultures value self-expression, speak out to solve problems and are confrontational when dealing with interpersonal problems. In collectivist cultures people have unconditional loyalty to the group and use avoidance, and face-saving techniques to solve problems (Hybels, S. & Weaver, R. (2007). P. 64). Culture determines one’s long-term or short-term orientation. In cultures with long-term orientation people value tradition, persistence, relationships by status, and having a sense of shame. In cultures with short-term orientation people do not value tradition as much because it tends to prevent innovation, nor do they have the same sense of shame or need to save face (p. 65). Communication between different cultures can be difficult. Many individuals either lack knowledge of other cultures or are just naive when it comes to dealing with individuals from other cultures. There are many barriers to intercultural communication, including ethnocentrism, stereotyping, prejudice, and discrimination. Ethnocentrism is when one believes one’s own cultural norms and ways of thinking are superior to all other cultures. Ethnocentrism becomes a barrier to intercultural communication when one refuses to believe that another culture’s beliefs have any real value. It prevents one from seeing another’s point of view and greatly hampers empathy (p. 66). Stereotyping is oversimplifying or distorting views of another culture. Stereotypes categorize and generalize the information we receive daily. The problem with stereotypes is once they are established they are difficult to remove. Individuals tend to view things that fit the stereotype rather than see things that dispute them. This can be a barrier to intercultural communication because if one believes a negative stereotype about a certain culture they are much less likely to empathize with them (p. 66). Prejudice is a negative attitude toward a cultural group. These attitudes are usually based on little or no experience. When one has prejudice feelings towards another cultural group they do not like them because of some unseen or unproven fact. This greatly hampers intercultural communication because when one has a prejudice they form an opinion about a person before they even get to know them. Stereotypes often lead to prejudice. Getting to know individuals from different cultures assists one in eliminating prejudice (p. 67). Discrimination takes stereotypes and prejudice one step further by excluding, avoiding, and distancing oneself from other cultural groups. Discrimination is a barrier to intercultural communication because it does not allow interaction between different cultural groups. When one does not experience interactions with other cultural groups they are unable to learn about different beliefs and values. In closing, language is a pattern that ascertains the shape our thoughts and experiences take. One’s culture affects almost all of one’s communication behaviors. It determines how one views the world. The words and actions of individuals are determined by one’s culture. Communication behaviors are mostly learned when one is young by imitating those around one. Culture affects one’s attitudes and behaviors, and it reflects exactly what is most important to the people of that culture. Learning about different cultures can assist one when having intercultural communications. When we open our minds and hearts we are much less likely to stereotype, be prejudice against, or to discriminate against individuals that are different then ourselves. Being open and accepting of others makes intercultural communications a rewarding experience.

Friday, August 30, 2019

Economic And Social Essay

In a century of modernisation, the memorable decades shoot the stars of one decade so bright and called the sixties. It was definitely unlike others. It screamed for its entity of liberty, knowledge, power, wealth, thrill, wanted to see a generation through Purple Haze. Taking communication beyond the realm of any hesitation with television and movies; ‘60s are back’. Civil rights marches, urban riot, soldier fighting at Vietnam and citizen protesting back home, students taking over college campuses, hippies in their unconventional dresses with flowers in their wiery hair, rolling on drug and rock music, rock and rolling on spirit of free love. It was a revolution in the air for the social deconstruction through the social and political activism of ‘the movement’ of the left wing leaving a collective memory of the contrasts that ever any decade has seen, of its Economic and Social changes, like America of 60s and beyond saw (Whitfield 2004). The materials of this web site of Duke University Press are reflecting the issues of the race, labour market and social disorder of the twentieth century America through its journal of Social Science History. It introduces the rise of the African Americans in the central cities from 10% approx. , in contrast to the post 60s reading clocks nearly at 60%, far than that of whites. But the site is also arguing on the discriminations and poverty rising due to various economic factors, kinds of markets, social systems, policies and movements. In the United State’s social history the site contributes the connection of the historic redistribution of the Black population. The site is recommendable for the research as it has the relevant concern for the subject matter and has eventually gone deeper into the subject, projecting the post 60s U. S. economy and society. More over the web site is a typical research oriented one that provides social journals with a vision, ‘Today’s Research. Tomorrow’s Inspiration’ that holds the emblem of the Registration of Project Muse. The whole effort is produced by ‘The Johns Hopkins University Press’ with an extended academic support of ‘The Milton S. Eisenhower Library’. Thus, it goes for the motion that the site can be employed for the research for its viability and genuineness of the academic and literary interpretations (Collins 1971). The site of Lone Star College – Kingwood is describing the American cultural history from 1960 to 69 precisely. Apart from the general review of the decade, it also has the facts and the figures of the same. From art, architecture to books and fashion, from events and technology to music and war, from people and sports to television and politics, the site has cover roughly everything of the decade, in a very briefly manner. But, since it is brief; it does not convey the message that it can not support a research. The said is the only pen picture of the homepage, which again has number of links to get access to great deal of details. The site has extra links of library and research guide, which makes it more suitable for research purpose. It is a college library site with a dot command of education, proving it to be an educational site and can be employed for the research (Lone Star College 2008). Since the topic about post 60s America, here it draws a sharp contrast by sifting the focus to South America. Growth and structural change in Latin America since 1960 analyses the economic and trade effect on the society. It comparing the effect since 1930s and what happened in 70s and 80s. economic slowdown, import substitute, export and reliance on foreign debts have the economy of the region and have not been engaged in creative response anymore. Though it has a slow starting but has argued the growth considering the emerging power later. The site is absolutely perfect for the research. Firstly, the article is developed by Harvard Institute for International Development and Bar Ilan University, Israel and got the patent of the ‘The University of Chicago’. Again it has the patent of the Jestor community, which is served and supported by the community of the scholars and exclusively an academic site. Thus, it is high employable (Syrquin. 1986). This site is about the sustainable development of America through its history of environmental politics, policies and common good. The site has explained the millennium ecosystem assessment from now till post 60s era. But the site can not be used in the research as it is much of a blog than a site. It has the option to post comment. The open domain nature of this site has made it prone to bias feedbacks and confusing conclusion (Environmental Economics & Sustainable Development 2006). The American Scene describes the age of abundance, which includes the American politics, movie, culture, etc. that happened as the baby boomers grew up, and once who saw the war in their childhood. But the site shares the same problem like the previous one. It is kind of blog and has got the place to leave replies there is no academic support and viability to have faith on the articles (The American Scene 2008). Fertility change in Utah: 1960-1975 has discussed the fertility rate of the area and it social and economic contribution that started from 1800 and continued till the post 60s period. But it is futile to discuss on this site as the site is lacking in genuineness. It appears to be a word document with certain links to connect for further information. Even the source cited is also absurd up to a great extent (Fertility change in Utah: 1960-1975 2008). Reference Andrews, Richard N. L. 2006. Learning from History: U. S. Environmental Politics, Policies, and the Common Good. Environmental Economics & Sustainable Development. http://environmental-economics. blogspot. com/2007/08/sustainable- development-21st-century. html (accessed October 30, 2008). Collins, William J. 1971. Race, Labor Markets, and Social Disorder in Twentieth- Century America: An Introduction. Social Science History 29, No. 2: 235-239. http://muse. jhu. edu/login? uri=/journals/social_science_history/v029/29. 2collins. h tml (accessed October 29, 2008). Goodwin, Susan. and Bradley, Becky. 2008. American Cultural History 1960 – 1969. Lone Star College – Kingwood. http://kclibrary. lonestar. edu/decade60. html (accessed October 29, 2008). Syrquin, Moshe. 1986. Growth and Structural Change in Latin America since 1960: A Comparative Analysis. Economic Development and Cultural Change, 34, no. 3: pp. 433-454. http://www. jstor. org/pss/1154048 (accessed October 29, 2008). Spicer, J. L. 2008. Fertility change in Utah: 1960-1975. POPLINE Document Number: 015540. http://www. popline. org/docs/0576/015540. html (accessed October 30, 2008). Tim Lee 2008. The Age of Abundance. The American Scene. http://www. theamericanscene. com/2008/06/27/the-age-of-abundance (accessed October 30, 2008). Whitfield, Stephen J. 2004. A Companion to 20th-century America. Blackwell Publishing.

Thursday, August 29, 2019

Research and Account Essay

Report One: Old Deanery care home One staff member has been sacked and seven suspended from one of England’s largest care homes after an undercover probe by BBC Panorama found poor care. The filming at the Old Deanery in Essex showed some residents being taunted, roughly handled and one was slapped. The home said it was â€Å"shocked and saddened by the allegations†. Care minister Norman Lamb described the images as â€Å"absolutely disgusting† and said there â€Å"could be a role† for the use of CCTV in care homes. Care Quality Commission figures seen by the BBC show over a third of homes that received warning notices since 2011 still do not meet basic standards. Allegations of poor care and mistreatment at the 93-bed home in Braintree, where residents pay roughly  £700 per week, were first raised by 11 whistle-blowers in August 2012. see more:identify reports into serious failures Essex County Council put it on special measures for three months until concerns were addressed. But secret filming by Panorama’s undercover reporter over 36 shifts found many of the same sorts of issues reported a year earlier, including: a woman slapped by a care worker who had previously been complained about for her poor attitude towards residents the same woman, who has dementia and is partially paralysed after a stroke, was also repeatedly mocked and taunted by other care workers cries for assistance from a resident suffering a terminal illness ignored as she sought help for the toilet, and her call bell for assistance left unplugged on one occasion a resident bed-ridden with a chronic illness left lying in his own excrement after two care workers turned off his call bell without assisting him Report Two: Winterbourne view care home The 11 defendants – nine support workers and two nurses – admitted 38 charges of either neglect or ill-treatment of five people with severe learning difficulties after being secretly recorded by a reporter for the BBC’s Panorama programme They were filmed slapping extremely vulnerable residents, soaking them in water, trapping them under chairs, taunting and swearing at them, pulling their hair and poking their eyes. Whistle-blower Terry Bryan, a former nurse at the home, contacted the BBC after his warnings were ignored by Castlebeck Ltd, which owned the hospital, and care watchdogs. Hours of graphic footage recorded during a five-week, undercover BBC investigation in February and March last year, showed one support worker, Wayne Rogers, telling a resident: â€Å"Do you want me to get a cheese grater and grate your face off? Do you want me to turn you into a giant pepperoni?† Rogers slapped another resident across the cheek, saying: â€Å"Do you want a scrap? Do you want a fight? Go on and I will bite your bloody face off.† His colleague Alison Dove was recorded saying a resident â€Å"loved pain†, then saying to the resident: â€Å"Simone, come here and I’ll punch your face.† Dove threatened another resident when she broke a window in the lounge with a chair. She was recorded snarling: â€Å"Listen, in future I’m going to let you sit on the fucking floor, ‘cos you don’t deserve a chair.† On another occasion, Dove, Graham Doyle and Holly Draper restrained a female resident as a fourth member of staff, Sookalingum Appoo, forced a paracetamol tablet into her mouth. Later, during the same incident, Doyle put on a mock-German accent and, mimicking a Nazi guard, slapped the resident over the head with his gloves shouting: â€Å"Nein, nein, nein, nein.† The Panorama investigation, which was screened in May 2011, led to a serious case review two months later, which criticised Darlington-based Castlebeck Ltd for â€Å"putting profits before humanity†. These reports show that safeguarding of the individuals involved should have been enforced. The failings to do with this incident could have been due to the fact that the care home’s were: under staffed over worked language barriers not had up-to-date training trained in dementia a better approach to safeguarding across agencies a better system for flagging concerns and referrals better information sharing A most recent report from CQC on 1st April 2014 shows that overall, providing care, treatment and support that meets people’s needs and staffing, required improvement. The Old Deanery also had a CQC report from June 2012 which showed staffing problems and when residents pressed their bells in their rooms, they were waiting a long time until they were attended to. This shows that these issues were not addressed. Also the staff employed at The Old Deanery care home ignored or failed to recognise the individual’s rights and need for protection. There was poor communication, planning, coordination and thoughtlessness which left each individual in an abusive and dangerous situation. The government review found as well as reports from the police, the CQC and the local NHS drew the following conclusions, to Winterbourne View’s case: Patients stayed at winerbourne view for too long and were too far from home- the average length of stay was 19 months. Almost half of patients were more than 40 miles away from, where their family or primary careers lived. There was extremely high rate of ‘physical intervention’- well over 500 reported cases of restraint in a fifteen month period. Multiple agencies failed to pick up on key warning signs-nearly 150 separate incidents- including A&E visits by patients,police attendance at the hospital, and safeguarding concerns reported to the local council- which could and should have raised the alarm. There was clear management failure at the hospital- with no registered manager in place, substandard recruitment processes and limited staff training. A ‘closed and punitive’ culture had developed- families and other visitors were not allowed access to the top floor wards and patient bedrooms, offering little chance for outsiders to see daily routines at th e hospital.

Wednesday, August 28, 2019

Enterprise information systems For Microsoft Assignment

Enterprise information systems For Microsoft - Assignment Example Rolls-Royce is a motor and energy producing company, which resumed its operations in the private sector in 1987. The company grew and acquired new other firms (Rolls-Royce 43). Today the company is global business enterprise offering solutions in power and motor supplies. Economic growth and internationalization of the enterprise’s operations necessitated an installation of ERP. The company chose to use an ERP software package called SAP R/3 (Yusuf, Angappa, and Mark 251). Such a move by the company targeted to internalize its operations and manage data flow for efficient operations. The firm also attained corporate management of its operations and integrated individual functional units in the finance and manufacturing sectors (Yusuf, Angappa, and Mark 252). The business had used more than 1500 systems before it installed the EPR project, most of which the firm developed internally (Yusuf, Angappa, and Mark 255). The initial units were expensive in terms of operations as well as difficult to maintain and improve. The systems did not provide consistent, accurate, and accessible information needed for timely decision-making. The old systems were also not suitable for modern operations in the corporate world. As a result, the business unit sold some of the aging systems and replaced it with a new one. Implementation of the project required an intervention of a team of experts outsourced from EDS. During the process, the team met with a number of challenges, which may fall into three categories. The first was cultural, which meant that the firm was to overhaul the whole old system with a new one considerably because they could not suit each other. Some departments within the company did not find it easy and consequently, they needed training (Yusuf, Angappa, and Mark 256). The next problem related to corporate operations. The new system required a rigid plan of business for a successful working. It means that the workers had to adjust their modes of working to

Tuesday, August 27, 2019

Compare between TURKEY and USA Essay Example | Topics and Well Written Essays - 750 words

Compare between TURKEY and USA - Essay Example The country is rich in natural resources such as gold and iron ore with a third of its land arable. Although formally recognized as the republic of Turkey in English, it is also known as Turkiye Cumhuriyeti in Turkish. The country has a total area of 780,580sq km of which 9,820sq km is covered with water. The country had a total population of 73, 722,988 persons as at January 1, 2011 out of which about 18 percent reside in Istanbul. This is mainly because a large percentage of the population resides in cities. The percentage of males is slightly higher than that of women. The population growth rate was 1.45% in 2009. The life expectancy in the country is 71.5 years with employment rate of 43% as at 2010. The major towns in Turkey include Istanbul, Ankara, Izmir, Bursa, and Adana among others. Out of these towns, Ankara is the capital city from where various administrative activities are carried out. In terms of size, it falls second after Istanbul. Ankara is elevated at 938 metres with a population of about 4.5 million as at 2010. The city is located at Anatolia and commercial and industrial activities carried in there. Moreover, the city hosts all the foreign embassies and has an effective transport infrastructure. The country is divided into 81 provinces in order to easy the administrative process. In terms of its economy, Turkey incorporates agriculture and modern industry. The private sector has been thriving very well and has been a source of employment to the citizens. In the achievement of the economic success, the government has played a significant part in providing reforms that have streamlined the entire process. Environment conservation has been a very crucial aspect in turkey. The country forest covers about a third of the land, which is a significant percentage. In an effort to avoid its exploitation as well as of other natural

Monday, August 26, 2019

Answer the exam Qs Essay Example | Topics and Well Written Essays - 1500 words

Answer the exam Qs - Essay Example However, the power inequality acceptance varies between different cultures in the society (Varma & Budhwar, 2015). Individualism measures the basic interest sort by the members. In a society which is highly individualistic, the members are mainly concerned with their families’ interests (Varma & Budhwar, 2015). Contrary, members from the collective society seek to achieve more favor and loyalty from their groups. Uncertainty avoidance measures the unpredictable, unstructured and unclear situations faced by members. A high uncertainty-avoidance society is less aggressive, change intolerant, high security seeking; and vice versa in low uncertainty-avoidance society (Varma & Budhwar, 2015). Through the increase in globalization, there have been growing trends in the multinational and global business endeavors. Globalization as well as the varied cultures in different countries has resulted to the challenge of business competitiveness. Other issues include balancing between the head-quarter and the home based cultures, maintaining performance standards and productive inter-collaboration between units in the operating locations (Varma & Budhwar, 2015). According to Edgar Schein 1994 OC are the values instituted into a social group which are then passed to new members so as they can feel, see and think in response to problems (Varma & Budhwar, 2015). OC should be perceived as both pluralistic and holistic so as to shape the internal assumptions of the social group. OC is classified under 2 schools of thought where in the first, it’s seen as a variable where it can be introduced and manipulated by the organization. The second school of thought provides that OC is a situation the company finds itself in, caused by the complex and dynamic social interactions by the organization (Varma & Budhwar, 2015). Culture influences employees’ communication, the company’s products, goals and values as well as interactions with its customers and other organizations.

Week 5 Essay Example | Topics and Well Written Essays - 250 words - 1

Week 5 - Essay Example economies are known to tax her citizens heavily, though the French economy is also known to exhibit high spending when compared to the German economy. A considerable percentage of French industries are nationalized, while most of the major corporations in Germany are privately owned. The two economies also differ when it comes to their trends in growth, for the German economy has been registering steadfast growth over the past twenty years while the French economy has been exhibiting slow and a somewhat declining growth (Gregory et al, 2004). Both Germany and Britain are key players of international trade. Half of Britain’s GDP for example comes from both imports and exports. That notwithstanding, I presume true the fact that international trade is more important to the German economy than it is for Britain. My argument is based on the fact that Germany has overtime ben known as one of the world’s leading exporters, and has continuously maintained surplus trading with her partners (Buell, 2015). Most of Germany’s trade partners are EU members, and analysts hold the opinion that well over a fifth of the German labor market, depend on international trade. Germany majorly exports automobile, chemicals, food products and electrical equipment. At the same time, it imports raw materials and semi-finished products. The overall impact of the European Union on the German economy has been positive, as the Eurozone has made the German economy stronger and highly stable. This is majorly because Germany has registered high economic growth since the EU came into play, with its real gross domestic product standing at in excess of 37 billion Euros annually over the last twenty years (Buell, 2015). At the same time, German exports have become more competitive within the Eurozone than when the country was using its own currency; a fact that has made Germany more dependable within the Eurozone. Nonetheless, events such as frequent bailouts of poor performing economies have

Sunday, August 25, 2019

The Architecture of Kyotos Nanban-ji Essay Example | Topics and Well Written Essays - 500 words

The Architecture of Kyotos Nanban-ji - Essay Example This paper highlights that the proliferation of Christianity started to be carried out in 1559; proselytizers sustained their plans and exertions despite the extreme distress that was brought about by oppression, and with the security assured by Nobunaga, a significant growth in the number of Christian followers cropped up. Nearly 20 years later, with backing from hundreds of its supporters and followers, the antiquated worship room was reconstructed, which was followed by a religious gathering in celebration for the achievement of the chapel. Nanban-ji is known as St. Mary's Temple.From the study it is clear that the most thought-provoking of all features of the Nanban-ji is the unorthodoxy of its architectural design. The Nanban-ji Church was built by the Europeans, particularly the Southern Barbarians, but there seems to be a more Chinese rather than a European touch on its architectural details. There is a significant resemblance of the architecture during the Momoyama period in Nanban-ji's overall design. One important feature of the Nanban-ji is the use of folding screens that are made in pairs with decorations fronting the onlookers and guests. Division is common in Nanban-ji. The substantial utilization of folding screens help set up the Church’s factions: guest hall, worship hall, main hall, kitchen, sleeping quarters, and abbot’s quarters.  Looking at Nanban-ji’s integrated architectural plan, an architectural hierarchy manifests in the arrangement and organization of buildings – apart from the Nanban-ji temple.

Saturday, August 24, 2019

Strategic Management of Technology Essay Example | Topics and Well Written Essays - 3000 words

Strategic Management of Technology - Essay Example Companies such as IBM, Microsoft, Oracle to name a few, have been beset with the task of identifying suitable locations around the globe to set up infrastructures to profit on specialized workforce and competitive pricing. Look no further, for India is the destination for you. Algeiser Software Pvt. Ltd., a medium-sized software company employing 300 software engineers, is looking to improve its stakes in the international market through rigorous marketing and presentations. The strength of the Algeiser lies in its highly qualified loyal engineers, who believe that with the globalization of Indian markets to foreign investment and tie-ups, there are strong possibilities of the company going places. Many foreign companies would be participating in taking advantage of the liberalized policy by the Indian government to promote its well qualified workforce and cheap labour. The company's General Manager, Projects, Mr. Mukund Malhotra is well aware of his company's assets and is quite confident of coming up with a contingency plan to compete in this highly competitive market. The company directors are sure that with further inputs from Mr. Malhotra, and using his experience and tactical business development portfolio, Algeiser Software Pvt. Ltd. ... India is one of the fastest growing IT and telecom markets in the world today. The Indian IT market grew at over 26% in 2005, which included domestic BPO-ITeS, providing tremendous opportunities for IT and telecom vendors and service providers. Ranked as the 18th highest spender in IT in 2005, India is poised for greater growth and is expected to move up the table to 13th position in 2010. Its IT and Telecommunications markets provides trends and market dynamics for the IT and telecom industry, highlighting various products/segments driving the market like PCs, enterprise systems, storage, MFDs, IT Services, packaged software, BPO, enterprise applications, telecom services, datacom and so on. Leading hardware, software and services providers in India include, Cisco Systems, HCL, HP, IBM, Infosys, Microsoft, NIIT, Oracle, Satyam, Sun Microsystems, TCS, and Wipro (IDC, 2007). 1. Strategy Strategy plays an important part in the success of any organization. Imagine what would happen if one were to start an organisation without even considering its overall objectives and contingencies. Strategic management is the organisation of products, services, processes and systems; the elements present within the operating and wider environment of the enterprise, leading to effective growth and success. These elements require proper direction to generate an everlasting, successful, profitable, effective and innovative business system. This is the prerogative of a successful strategic business management. Algeiser Software Pvt. Ltd. faces major hurdles in the form of financial limitations, and international exposure to compete with these mega giants. With its limited financial backing, the company will have to remain content with its present market share, which is

Friday, August 23, 2019

Population Growth and Climate change Essay Example | Topics and Well Written Essays - 1250 words

Population Growth and Climate change - Essay Example All these happenings are consequences of human activities, which immensely increase the levels of carbon dioxide, methane, nitrous oxide and other greenhouse gases in the atmosphere. Ever since the beginning of the industrial revolution, human activities such as burning of fossil fuels such as coal, deforestation, agricultural and industrial processes have risen (United States Environmental Protection Agency Office of Policy, 1998). However, most of the greenhouse gases emanate from the burning of fossil fuels for energy. The greenhouse effect occurs when greenhouse gases behave like a blanket over the surface of the earth and trap energy. The entrapped energy causes the earth to heat up hence the reported temperature increases. Some activities that cause the emission of greenhouse gases are under the control of man and yet many more are beyond man’s jurisdiction. Numerous scientific researches reveal that human influence plays a crucial role in this quagmire (The heat is onli ne, n.d.). Therefore, it goes without saying that the magnitude of greenhouse gases emitted is proportional to the number of people inhabiting the earth. Little can be done to reduce the population of people on earth. However, a clear understanding of the effects of the population on climate change is essential in developing a feasible blueprint for the mitigation of the undesired effects of greenhouse gases emission. This paper reviews two articles that look at the relationship between population growth and changes in climate. The Relationship between N2O and CH4 Emissions from Agriculture and Population Growth The population increase and changes in the patterns of expenditure are increasing the universal requirements for agricultural products. Only developed countries are able to meet the increased demand with the escalation of agricultural extension techniques. These techniques increase the quantities of emitted greenhouse gases (GHG) such as methane and nitrous oxide. The 1997 K yoto protocol intends to set boundaries that reduce the emission of greenhouse gases especially in the developed countries (Annex 1). However, the developing countries (non-Annex 1) do not have targeted reduction levels. A report submitted in 2000 reveals that non-Annex 1 countries emit significantly higher amounts of GHG than Annex 1 countries. The rising population estimates that the GHG emissions in non-Annex 1 countries will increase tremendously because such countries heavily rely on agricultural production. Numerous studies focus on CO2 emission in relation to agricultural land use and yet N2O and CH4 absorbs 310 and 21 times more heat per unit weight than CO2 (Beek et al., 2010). This implies that agricultural growth is likely to be accompanied by high emissions of N2O and CH4. This paper uses ten non-Annex 1 countries and captures their key agricultural systems. Data revealing the production trends is obtained from FAOSTAT. Data from primary production (production of cereal) and secondary production (animal production) is expressed in terms of tonnes per year and livestock unit (LU) values. The EDGAR32 database and the national emission inventories of direct and indirect greenhouse gases provides data on N2O and CH4 emission. Statistical analysis reveals the relationship between demographic trends and emission of GHG, which is extrapolated to 2050. Agricultural production, as well as GHG emissions, increases in most countries. The study concludes that there

Thursday, August 22, 2019

Self Awareness Essay Example for Free

Self Awareness Essay 1. Introduction How you access yourself in order to become more self-aware and how you reflect on your career on an ongoing basis is of utmost importance to ensure a successful personal development plan is followed continuously. In the current day and age most managers find it very difficult to set time aside for proper reflection and to spend some quality time putting development plans in place to ensure constant personal growth and development. Some of the key questions a typical manager will have to answer is how to find a balance between work, family life and personal development, or what would be the best models and tools currently available to assist him or herself to enable optimum personal growth. Another question would be how to apply these tools optimally based on your current circumstances. In this assessment I will attempt to address some of these questions, however, I do think that some of the proposals that I will put forward will have to be reviewed on an ongoing bases. This is to ensure it stays aligned with my ever evolving understanding of self-development. 2. Reflection and the way forward 2.1 Reflecting on personal development If I have to reflect back on my career it is clear that I have reached a key moment in my life about three years ago when I hit a ceiling as a subject matter expert. I also realised that I do not have sufficient management experience to make a smooth transition from a subject matter expert to a senior manager. I have reached this ceiling because I have exhausted all possible promotion options. The only way ‘forward’ for me was sidewards. The first question that came to mind was how do I change this conundrum and where do I go from here? I embarked on an MBA at Henley business school without a scientific approach in the hope that it will provide some answers. Fortunately we were exposed early on to tools and models to assist us. I used the Strategic Analysis diagram developed by Prof. Marc Day (2013) to determine which model will be the best suited for my current situation. I decided that the Force Field Analysis model developed by Lewin, K (1952) was the best fit. The reason is because I mainly need to improve my capability to become a better manager, or rather to refine my capabilities, to become a better manager. It also lies close to the Competition quadrant within a firm. This is also very applicable because of the severe competition when it comes to climbing the corporate ladder. Refer to figure 2.1 for details. The first question that now comes to mind is how do I eliminate the opposing forces in order to move from my current state to my desired state. Another question would be how can I best utilise my learning style to speed up the transition? I evaluated these opposing forces and have identified some of them that are more tangible and easier to manage. * Is an MBA the right vehicle or choice for me? I have the highest preference for the Monitor Evaluator team role according to the Belbin Team Role Report (Belbin, 2012) compiled by Henley Business School (2013). This, in short, means that I can often judge accurately, however, I sometimes lack drive. I currently have more confidence that the MBA is probably the right decision because I have the ability to judge accurately, according to Belbin, however, it will remain an open ended question that will only be answered in due time. The MBA is also a formal program. This will hopefully provide the drive I lack from time to time and the motivation I need to complete my studies. I am also Pragmatist (AE) according to Kolb (1985). Honey Mumford (2000) commented that Pragmatists like to see how learning is put into practice in the real world. This also supports my decision to join the formal Henley MBA program because all the case studies are real and theory will thus be applied into practice in real world scenarios. I therefore think that I have made the right decision to decide on an MBA as my education vehicle of choice. In doing so I have definitely weakened one of the opposing forces. * Impact on my personal life, my career and my family I realise that completing an MBA will require serious commitment and will definitely impact my family, my career and my personal life. My wife and children realise that I have reached a dead end in my career and that I will have to do something extra ordinary to change direction. They have also committed to support me from day one because they know that my despondency about my work will eventually rub off on our marriage and family life. We also realise that it is still early days and that the real challenges lie ahead. I am, therefore, convinced that this is an opposing force that I can manage down in order to weaken it. These two are also the most prominent opposing forces, so it will have a major effect on the outcome if they are managed properly. * Financial Constraints This constraint is one of the few that are not really manageable, however, I have arranged with Henley Business School to pay the tuition fees in payments. This will definitely assist me and it will also weaken the opposing force. * Networking ability My ability to network is still an ongoing constraint. I will address this developing need in the next sessions. 2.2 Reflect on recent career I used the Henley Team Working Questionnaire (2010) to reflect on my recent career in order to establish a fit (or lack thereof) between me as a manager / team leader and my role within my organization. I realize that this is not an assessment tool of my current job, but rather a tool to be used to asses my current need of learning in going forward. This has highlighted a few areas that require development. These areas might also be the reason for the misalignment/misfit between my current career expectation and my progression within my organization. I have always realized that I have areas in need of development, hence my decision to start my Henley MBA. The Henley Team Working Questionnaire has assisted me a great deal in identifying those areas. I have used the Henley Star (Henley Business School, 2011), as part of this assignment, to assist me in analysing my most important development areas. The area that has come out on top was my development need to demonstrate impact and to influence others. I currently have a lot of questions that are still unanswered. I hope to get a better understanding of exactly how to approach it and how to address them in order to ensure a successful outcome. I will spend more time on how I plan to address these questions in the next section. For now it is important that I have a starting point for my own personal development in order to improve my current fit. I have also completed chapter 5 of the textbook provided, A Manager’s Guide to Self Development (Pedler, M, Burgoyne, J Boydell, T, 2007: 27). This has also indicated that I need to develop my creativity as well as my command of the basic facts in my company. 2.3 Planning ahead The key question at this stage is how would I go about addressing these areas of development over the next twelve months? I will need to balance three main areas, my life and family, my working career as well as my time spend studying for my MBA. In addition, I will also have to constantly focus on my areas of development in order to try and approve them. Doing this should improve my management capabilities. It will also align me with the correct individuals in my current company to ensure improved opportunities in growing my career. Pedler, M, Burgoyne, J Boydell, T (2007:37) gave a list of activities to do for each area that requires development in their book A Manager’s Guide to Self Development. I have highlighted some of these activities and have drawn up a plan to do it over the next 12 months. Refer to appendix A. I will also have to make sure I spend more time in our office and with top management in order to gain access to valuable information, insights and data. This will assist in improving my impact and my influence with other people. I will also have to manage my time with my client more efficiently in order to attend all the ‘open days’ and information sessions at our company so that I can achieve my goal. I put a schedule together to ensure I manage all areas of development. I know this is premature, however, it is a start. Refer to Appendix B. I intend recording my progress as well as my learning journals in a tool called Evernote. This tool is available across all platforms and it syncs seamlessly between all my devices. This makes it an ideal tool for my requirements. Conclusion I have tried various approaches in the past to improve my managerial capabilities to move from a subject matter expert orientated environment to top management. I realise now that I will have to change my approach because I tend to favour the Monitor Evaluator team role and I am a pragmatist. The key question that still remains is exactly how? This assignment has assisted me in identifying three main areas where development is needed, namely the ability to demonstrate impact and to influence other, creativity and a command of the basic facts. I have put an activity plan together (Appendix A) to assist me improving my areas in need of development. The main issue to keep in mind is that I continuously will have to be self-aware. I will also have to reflect on each and every move I make from now on. My activity plan should also be revaluated on an ongoing basis to ensure it is still the best fit for my current needs. The finer detail is still missing. My hope is that I will be able to i mprove it by applying the models, tools and exercises available during the course of the MBA and to get more clarity in moving forward.

Wednesday, August 21, 2019

Study on Saint Gobain Mirrors Essay Example for Free

Study on Saint Gobain Mirrors Essay INTRODUCTION Saint-Gobain Glass is a leading Glass Manufacturer in India and manufactures a range of Reflective Glass, Solar Control Glass, Green Building Glass, Interior glass, Fire resistant glass and Advanced Glass Solutions. Their reflective glass range includes mirror glass with a maximum sheet size of 3210 x 2000mm and a thickness of 5mm. Coating on Saint-Gobain mirrors is applied with a revolutionary new process which replaces copper, the origin of corrosion in mirror, with a highly sophisticated multiple level chemical treatment. In this process, the silvered layer is applied on the glass by a chemical method also knows as the wet film method. To reinforce the adhesion of this layer, a preparatory surface treatment of the glass is done by sensitization followed by passivation. The silvered layer is then treated to endow it with anti-corrosion properties and to improve adhesion of the paints. CHARACTERISTICS OF MIRROR IN B2C Characteristics It has superb lustre, and a perfectly flat surface ( in the case of flat mirrors) which gives a distortion-free image reflection. Mirror uses high grade float glass as its base and it is manufactured under an automated process, thus giving superb quality mirror. Also, mirrors find different applications due to their ability to be moulded into concave and convex shapes apart from the usual flat surfaced mirrors. Applications 1.Cosmetic mirrors of appropriate size and designs for homes. 2.Internal use of wall surfaces, ceilings and pillars for general household usage, shops, offices and departmental stores. 3.Furniture and interior decorations. 4.In a small way, mirrors of smaller dimensions are also used by fashion  designers and tailors for dress designing. CHARACTERISTICS OF MIRROR IN B2B Characteristics Mirror manufactured under the automated process has a silver membrane which is protected by a copper plated layer, and finally sealed with an oven baked paint coating. The silver membrane is fully protected, this providing long lasting performance and durability. Applications Use of Flat Mirrors: †¢Mirrors are used in washrooms of restaurants, in bars, hotels, jewellery shops, beauty clinics, nightclubs and theatres †¢They are also used in sports and leisure centres, gymnasiums and swimming pools. Use of Concave Mirror: †¢Concave mirrors are used in vehicle headlights to focus the light from the headlight. The light is not as diffused and the driver can see better at night. †¢Concave mirrors are used to focus light for heating purposes. †¢They are used as dentists mirrors to magnify the image of patients’ teeth to facilitate the examination. †¢Used in some telescopes. Convex Mirror Uses: †¢Used in rear-view mirrors of vehicles. These mirrors make objects appear smaller than they really are. Due to this compression, these mirrors to reflect a wider image area, or field of vision. †¢Convex mirrors are often placed near ATMs to allow bank customers to see if someone is behind them. This is a security measure that helps keep ATM users safe from robbery of any cash withdrawals and helps keep ATM users identity more secure. †¢Large hospitals, stores and office buildings often use convex mirrors to allow people to see what is around a corner to help keep people from running into one another. †¢ Ceiling dome mirrors are ideal for surveillance in shops, offices and industrial environments. They allow someone to watch what is going on in a wide area and allow shopkeepers to spot thieves and vandals †¢Portable inspection mirrors can be used for security and safety purposes.  They are widely used by security firms and the military. MARKETING MIX FOR B2C MARKET A mirror is used at home in various ways like compact mirror for personal uses, in bathrooms and mostly by women for their personal styling. This is not a frequent buying in case of B2C market because replacement time is long in case if it does not break. Product This component deals with a mirror as a product for a consumer i.e. what are the different features he/she expects. In this case, it can be 1.Design of the mirror i.e. horizontal or vertical according to the use, large wall or small wall mirror, frameless or framed mirror. 2.Variety of the mirror like plastic lining, silver lining, copper lining or wooden lining along the borders. 3. Quality would be that it should be very clean and clear and showing the real image without hiding any imperfections, edges must be fine. 4. Durability i.e. must be resistant to corrosion. 5.Features would be like it must be unbreakable, come with a supporting stand in case of a home use if small size 6.Size, for example- small in case of travelling i.e. should be portable and also foldable, leaning mirrors and floor mirrors 7.Packaging, in case one is buying from a luxury cosmetic brand, then packaging comes into picture because in that case they would be expensive such that it reaches safely while transporting from one place to other. Brand, Services, Warranties and Returns does not matter much in B2C market for consumers if it is for very regular purposes but if it is for decorative purposes and for high end customers , it matters a lot. Price The price depends on the size of the mirror and whether the product is from a local i.e. not known company or it is from a branded high-end company exclusively for decorative purposes at home. A customer does not quote any price but only negotiates on the price offered by the retailer. If we talk about small mirrors used at homes or bathroom mirrors, then price is not a  concern but in case of high end mirrors like lining mirrors with silver, copper and metal etc., the price is worth negotiating because they are expensive and both the ends want the best price. There are some companies which also customize the mirror according to the individuals use i.e. shape, size, type of mirror etc. For example-a frameless wall mirror will cost between 10000/- to 20000/-, small wall mirrors vary from 4500/- to 12000/- but if expensive linings are used it increases, large wall mirrors can go from 5000/- to 90000/-. These are the list prices of the mirrors but the consumer expects some discounts on it like 10-20% and in case if a consumer is buying an expensive mirror , say of 1000000/-, then he/ she can get it on credit terms like half down-payment and rest at the time of delivery. Promotion The promotion strategies adopted are not that aggressive in terms of television commercial in the mirror market. One will hardly find any advertisements in newspaper regarding mirrors. So, advertisements are mainly done online; the price, quality and features are mentioned on the websites through which order can be placed. Another kind of promotion is done by word of mouth like if one customer is satisfied with the product which may help in building the chain of customers. The Sales force plays an important role here because a customer does know about this much when he/she enters a mirror store, the only things they look after are the shape and size of the mirror, after that the conversion of a prospect into a buyer is dependent majorly on the sales force because the inside information is little to the customer. Now comes Sales promotion, under which different scheme are introduced to increase the buying. For example it can be like- Buy two and get 20% off on the third purchase or with every mirror worth a particular price get a cleaner free etc. and public relations also matters for small as well as luxury end companies as it is what brings the customer back for repetitive purchase. Place The place component deals with channels, locations and transport of the mirror. As availability is the most important factor, it is done through channels like online buying (open a website, browse the catalogue and order  it by online payment and in that case transportation mishandling, breakage will be managed by the company) and this buying mostly happens for expensive mirrors, nearby store which includes wholesalers/retail shops for small/large household buying dealing in furniture where inspection can be done; general stores for cosmetic uses. Transportation is important, which means the time in which the delivery will be made after an order is placed. MARKETING MIX FOR B2B MARKETS Product Functionality: †¢As interior decorative glass in common areas of public and private buildings: entrance halls, landings, etc. †¢In bars, restaurants, hotels, jewellery shops, beauty clinics, nightclubs and theatres. †¢For panelling on walls or doors and on furniture and shelves. †¢As mirrors in sports and leisure centres, swimming pools. †¢Car rear-view mirrors and side mirrors. †¢In single-lens-reflex (SLR) cameras. †¢Dental mirrors. †¢Magnifying mirrors in makeup kits and compacts. †¢Searchlights, floodlights, and spotlights (used in theaters). Quality: †¢Durability: Mirrors must be resistant to corrosion, particularly in humid conditions. †¢Clarity: Clarity is an important criterion that determines the quality of a mirror, and is indicated by the sharpness of the reflection seen in it. This in turn depends on the base glass on which the mirror is made. †¢Distortion-Free: Distortion in a mirror occurs due to inconsistencies, impurities, irregularities and heterogeneity in materials used to produce the base glass. †¢Eco-friendly: Mirrors must use metals that do not pollute the environment. Packaging: Mirrors sold to businesses are made available in various dimensions of length and breadth, along with options of form (such as required degrees of convexity, concaveness). Warranty: Mirrors come with a limited period warranty of being free of black edge defects resulting from improper production for a limited period after delivery to the immediate customer. The limited warranty of the mirror product are void if: †¢Broken †¢Mishandled †¢Improperly Installed †¢Exposed to foreign materials or solutions such as but not limited to cleaning products or painted walls. Services offered: This includes cutting, polishing, bevelling, and sometimes installation also. Price Mirrors are priced on per square foot basis. These dimensions are as per the buyers requirements. Also, the pricing depends upon the quality of the mirror, its thickness, weight, and flexibility of beveling the edges. Price quotes are taken from the buyer depending on their requirement. Wholesale pricing with discounts and bulk purchase discounts are provided on an individual basis. Also there great scope for buyer negotiations as there are several competitors in the market. The company will have to ensure that the prices are competitive enough to lure the client but at the same time be high enough so as to not make losses. Therefore, since they ae not operating in a monopolistic market, price is a variable they have to be careful on. Place Availability is more prominent on the online media these days. Catalogues can be browsed and orders can be placed at the seller’s website. This form of buying is most common. Also, buyers can go and personally inspect mirrors at the manufacturers/wholesalers outlet. Promotion Advertising: It is mostly done online. The variety and quality of the seller’s offering is mentioned on the websites. Placement of orders is through online forms. Promotional strategies: Manufacturers provide e-catalogues on their websites along with the sale offers and discounts that they decide on bulk purchases. Also, catalogues are sent to prospective buyers when a seller learns of the buyers intention of procuring a bulk purchase. Servicing and warranty terms are particularly mentioned as a part of the promotional strategy of a seller, as it becomes a major decision-making criterion for the buyer. B2B OR B2C? Saint Gobain Glass, India is a subsidiary of Saint Gobain France which has been in the industry since the 1600s. This being a fairly long period of time, they have managed to carve a niche for themselves in the glass industry. Though the mirror industry is only an off-shoot of the products they basically make, i.e., glass, they rule the B2C premium segment mirror market. There are a lot of local players in the industry as well. When a middle income group customer goes to buy a mirror, he would not be much bothered about the ‘brand’ of the mirror. His concern would rather be value for money and features like no distortions of images, good glass thickness, designs and varieties. Hence, his obvious choice would be something that would last for a long time, is sturdy but at the same time, is price effective. There are very few customers who can actually afford these mirrors and who consciously want to buy ‘a Saint Gobain’ when they look for a mirror. The price factor is definitely the decider when it comes to pitching these mirrors against the locally available ones. On the other hand, entering into contracts with real estate builders, interior decorators, vehicle manufacturing companies, dental equipment manufacturing companies etc, might prove to be more profitable for them since these would be repeat buyers and also the profits would come from the selling greater quantity of mirrors rather than pricing them higher, in order to achieve the  same revenue. Though the customer buying power seems to be more, the use of supreme technology for achieving unbeatable quality would ensure that the customers stick to them and build a long – standing mutually beneficial relationship. Therefore, the team is of the opinion that B2B MARKET would be better for the Saint Gobain Mirrors.

Tuesday, August 20, 2019

Satisfaction And Service Quality In Uk Budget Hotels Tourism Essay

Satisfaction And Service Quality In Uk Budget Hotels Tourism Essay The outline for the research is presented here. It includes Introduction to the topic and of the company. This is followed by Literature Review. Next comes methodology of research and then Analysis and Results. These are followed by Discussion and Recommendation. Finally the Conclusion and its contents are given. The budget hotels or low-cost hotels are in great demand today. This is because currently the world is facing the worst economic recession in decades, which has reduced the ability of people to spend on non-essential products and services like holidays. Also there have been huge cuts in the travel budgets of many firms as a result of which more and more companies are using budget hotels for business travel. Another key target market for budget hotels are the backpackers who stay in either youth hostels or budget hotels. This sentiment has been echoed by the author Fiorentino (1995) stating that budget hotels especially thrive in the recessionary environment. The author has further gone to say that, the budget hotel is not only a booming short-term phenomenon, but a major strategic development in the international hospitality industry that represents the introduction of the no-frills, purpose-designed and branded product concept in hospitality. However the quality of service and the level of satisfaction in such types of accommodation has been an area of interest for academics and hotel managers for a long time. But it is especially important in the current economic scenario and presents a great opportunity to study these. Background The concept of budget hotels originated in America but it is widely used in the developed world including the UK and many successful chains of such hotels are thriving today. Prominent amongst them are Travelodge and Premier Inn. With the exponential usage of the internet in the serach and booking of accommodation there has been an explosion of websites that offer value for money or budget accommodation and this is causing strong demand for such accommodations. Aims and Objectives The aim of this study would be explore the significance of the service quality and satisfaction in the budget hotels operating in the UK. The principal aim of this research will be met by following objectives: To identify factors affecting service quality in UK budget hotels; To explore the consumers perceptions of service quality in UK budget hotels; To explore the consumers expectations for service quality in UK budget hotels; To report the gap between the perceptions and expectations for service quality in UK budget hotels; To study the factors affecting the customer satisfaction in the budget hotels Literature Review Importance of Service Quality The effectiveness and importance of the service quality according to the academics and marketing experts will be researched and written Importance of Customer Satisfaction The effectiveness and importance of the service quality according to the academics and marketing experts will be researched and written Service Quality in Hospitality Industry The quality of service is a much researched subject in the hospitality arena. According to the authors Benà ­tez, Martà ­n and Romà ¡n (2007), Hotels provide an ample range of services to customers, including lodging services, reception, meals, room service, among others. Service quality can be regarded as a composite measure of various attributes. It not only consists of tangible attributes but also intangible/subjective attributes such as safety, quietness, which are difficult to measure accurately and usually studied throughout linguistic information. Thus details and expert views on what constitutes service quality will be researched here. Measurement of service Quality SERVQUAL instrument by Parasuraman, Zeithaml and Berry is the most popular one used in the measurement of quality of service today in the hospitality industry. This is the one which will be used here as well for the measurement of service quality Measurement of customer satisfaction The ways of measuring customer satisfaction are varied from periodic surveys to continuous ones. The best and most popular methods will be studied here. Methodology of Research To assess the service quality and customer satisfaction levels in the firm chosen a number of factors will have to be studied. Both primary and secondary data will be used to understand this. A budget hotel chain in the UK will be chosen and firstly secondary data will be gathered on that organisation to understand its marketing strategies and the overall strategic direction the firm has undertaken. Then a questionnaire will be developed for the survey that will be carried out to gather primary data on that organisation and its customers. Rationale for Research There has been tremendous increase in the number of budget accommodations in the UK and surge in demand created increase in the supply with lots of new budget hotels creeping up in the pre-recession growth years. This led the hotels to compete on prices and service quality was side-lined but the view today is changing and the hotels are feeling that there is a need to focus on the customer satisfaction and quality of service being offered in the budget hotels to gain a sustainable competitive advantage amongst the increase in the competition. However, globally the hotel sector is experiencing the decline in service quality and consumers satisfaction. Decline is perceived by the consumer, because in 1990s consumers expectations were raised to the standard that hotels couldnt sustain and exceed (Briggs, Sutherland, Drummond, 2007:1009). Similar pattern has also been noticed in relation to the budget hotels where, constant updates of tangible and intangible aspects in budged hotels resu lted to development of upper budget hotel type, with the provision of full-service three star hotel facilities (Fiorentino, 1995: 457). There has been a lot of research in the field of service quality and customer satisfaction in the hospitality sector but there is very little such research done in the budget hotel segment which is one of the fastest growing segments in the hospitality industry today. Hence this research attempts to study and evaluate the factors that affect customer satisfaction and service quality. Selection of Research Methodology Secondary data will be used to meet the research objectives. A range of academic journals and other literature will be used to understand the already published experts views and data on the subject. As author Churchill (2001) suggested the data to be collected for this research will be decided on the different aspect of the research and their importance and relevance to this study. Questionnaire Design A structured questionnaire will be designed for the purpose of this study. It will have questions relating to the customer satisfaction and service quality regarding the chosen hotel. The service quality will be based on SERVQUAL elements of Tangibles, Reliability, Responsiveness, Assurance and Empathy. The SERVQUAL is the most popular and commonly used tool for measuring the quality of service in the hospitality sector. The questionnaire will also include question on customer satisfaction. Analysis and Results The data gathered from the survey will be analysed to gain insight into the results and to find the levels of satisfaction and the quality of service offered by the company. The results will be given in both tabulated form as well. Discussion and Recommendation This chapter will discuss the results found and the insight generated by the analysis. It will then give the recommendations for managers Conclusion: This will list the findings of the study and the recommendations for the future studies as well as the limitations of this study

Dr. Seuss The Butter Battle Book and the Cold War Essay -- Dr. Seuss

Dr. Seuss' The Butter Battle Book and the Cold War Dr. Seuss is an important figure in the lives of children everywhere. His stories are children’s classics that are fun to read and also tackle some real life issues. Dr. Seuss’s political views are very apparent in his some of his books like The Butter Battle Book, which discusses the issues of the Cold War. In The Butter Battle Book, two groups, the Zooks and the Yooks, are at odds with the way they butter their bread. One group, the Zooks, have their bread butter side down. The Yooks have their bread butter side up. In this book they are at a point where the â€Å"crisis† has reached its peak. Each group has come up with weapon after weapon to keep the other group out. Both groups then have a Bitsy Big-Boy Bomberoo and they are at a standoff. The story ends as the two are ready to drop the Bomberoo. Dr. Seuss ends the book at a stalemate. We never find out how the Zooks and Yooks end the whole disagreement. In reality, Dr. Seuss takes a look at the stalemate that was occurring between the United States and the former Soviet U...

Monday, August 19, 2019

Free Essays on The Crucible: John Proctor :: Essay on The Crucible

The Crucible - John Proctor, a man with pride John Proctor plays the leading role in The Crucible by Arthur Miller. He was persistent, honest, and full of integrity. He was simply, a man with pride. A wise woman once said, "Do what you feel in your heart to be right--for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." (Eleanor Roosevelt). Proctor was the protagonist of the dramatic piece of literature. When the play sets in to action, John has had a past affair with his servant Abigail Williams. His wife, Elizabeth Proctor is very forgiving of his sin, but John has his mind set that he will not confess to anyone else, in fear of ruining his good name, and reputation. The affair between John and Abigail caused the start of chaotic witchery and accusation. After the affair, Abigail became horribly jealous of Elizabeth Proctor. Proctor realizes there is only one way to stop all the witch hysteria in Salem, and that would be to confess his sin of adultery. Although he knows he should, he continues to be determined not to confess. Also in the beginning Reverend Paris is new to town, and John insist continually that he is only speaking of hell, and hardly ever of God, as Proctor goes on to say to Parris, "Can you speak one minute without we land in Hell again? I am sick of Hell!" (Miller 30). In the drama, Mary Warren places a needle in a poppet she gave to Elizabeth; John fi rmly demands that Mary Warren tell the courts that she really put the needle in the poppet that day. Proctor says to her, "You're coming to the court with me, Mary. You will tell it in the court." (Miller 80). Furthermore, at the end of the play Proctor is persistent by saying that no matter what anyone says to convince him differently, he would rather die an honest man and save his name. John Proctor took pride in his thoughts, feelings, values, and his name. It took persistency to make his intent clear to others. For many reasons, John Proctor is an honest man. By no means is Proctor afraid to tell you what is on his mind.

Sunday, August 18, 2019

Brian Wilson :: Biographies Music Papers

Brian Wilson I can remember when I was a little girl, my father and I would listen to Beach Boys’ albums together in our living room. My favorite song was Kokomo and I would sing it all the time. I loved the cheerful sounds of the music and the fun loving attitude that The Beach Boys portrayed. As I grew older, I still loved The Beach Boys, and I continued to listen to their music frequently. The more I learned about music the more amazing their music seemed. The tight harmonies and unique instruments made each song unique and made me more and more interested in finding out how they were created. Brian Wilson is the creative genius that wrote and produced much of The Beach Boys’ music. Despite being near deaf in one ear, Wilson managed to not only provide the Beach Boys with countless hit records, but also made a major impact on popular music as a whole. His music influenced most major pop musicians today and his harmonies are used in songs sung by such pop acts as N’Sync and The Backstreet Boys. Even the Beatles admit that they felt threatened by the Beach Boys and without the creative challenge that Brian Wilson posed, both Revolver and Sgt. Pepper’s Lonely Hearts Club Band would have never come into being. Born in Inglewood, California, June 10, 1942, Brian was the first child of Murry, who was an aspiring songwriter, and Audree Wilson, a talented pianist. Brian’s life was always full of music. Brian Wilson said in his biography Wouldn’t It Be Nice, â€Å"As far as I can remember, I have always heard music, faint strains of melody floating in my head...I was able to tune into a mysterious, god-given music. It was my gift.† However, Brian did not have a happy childhood. His father both physically and emotionally abused Brian, Brian’s mother, and later, Brian’s two younger brothers, Dennis and Carl. His mother turned to alcoholism to escape from the abuse. Also, because she was afraid of Murry, Audree rarely showed her boys physical affection.

Saturday, August 17, 2019

Ethical Health Care Issues Essay

When working with patients and their families, the health care professionals occasionally will face unpopular and difficult decisions that relates to medical treatments which questions moral issues such as religious beliefs and even professional guidelines of ethical or not. Health care ethics is used as a parameter for staff to exemplify the standards of the proper ethics and provide the imaginary ethics road map to success when speaking to patients and families about choices based on beliefs, values, health, and possibly in the end death. When dealing with moral issues in this manner it becomes even more complex. An example of a conflict of interest with a health care employee can exists when an employee is influenced, whether consciously or unconsciously, by some form of financial or personal gain. This proves their self-interest and lack of morals when it comes to the good of the company. With a profit-driven organization the normal motive for the presence of an ethical struggle is generally linked to some practice of individual economic contemplations. A statement made by the American College of Physicians showed that â€Å"physicians meet industry representatives at the office and at professional meetings, collaborate in community-based research, and develop or invest in health-related industries. In all of these spheres, partnered activities often offer important opportunities to advance medical knowledge and patient care, but they also create an opportunity for the introduction of bias† (Mitnick, 2010). Some professionals are granted privileges that include things like the influence to set scholastic and principled standards. This ability permits the preservation of their competence and creates a trustworthy and ethical employee. Now this employee is beneficial to the patients and the society. Dealing with the territory of patient precaution there are hazards to proficiency and in many situations there are the possibilities for a conflict of interest. Sometimes doctors have relationships with outside companies and when this happens these relationships have the chance to create a conflict of interest when a physician decides to accept some kind of gifts, act as a speaker on behalf of an outside company or if they have some kind of interest financially in a product that will be used inside the hospital. A conflict of interest may arise when a doctor has the chance to be paid for their services. These conflicts will arise when dealing with any kind of payment system while each payment system will have a different concern. Avoiding conflicts of interest The prime targets for conflicts of interest are doctors and nurses. They have the opportunity to receive some form of promotion from pharmaceutical companies and companies that make the medical devices. This is the reason why the health care industry has made some efforts to regulate things. This includes the Pharmaceutical Research and Manufacturers of America who restructured the standards of behavior for collaborations with the health care specialists in 2009 and the Council of Medical Specialty Societies volunteered a code of ethics on their own in 2010 trying to limit the influence of profit organizations. Even with taking these measures it has been found that many physicians have no problems with accepting free samples of drugs from drug companies through an issue of Archives of Surgery from the June 2010 issue. Also reported was a variety of doctors may find it appropriate to receive free meals. Noncompliance Noncompliance in simple terms is rejecting the actions to a rule of necessity. â€Å"In medicine, the term noncompliance is commonly used in regard to a patient who does not take a prescribed medication or follow a prescribed course of treatment. A person who demonstrates noncompliance is said to be noncompliant† (medicinenet, 2011). In this action we can look at the example here, â€Å"As many as half of ‘failures’ of treatment to bring elevated blood pressure down to normal levels may be due to unrecognized lapses in taking antihypertensive drugs as prescribed, according to a new study by a team of researchers from the University of Lausannne, Switzerland.† (Stephenson, 2001). It states in the reading that autonomy is the freedom we have to decide what we want to do. Whether a consent form as been signed or not the patient must be aware that they have the ability to withdraw from what is going on. With beneficence it is simply a person taking an action for the benefit for another person. Beneficent actions are taken for people to help prevent a person from a harmful situation or it can improve a situation for other people. Simply put non-maleficence means to do no harm. With this one it requires doctors to refrain from providing ineffective care or acting with malice. It is not very helpful sometimes because many of the treatments carry some form of risk, it needs to be checked to see if the reward outweighs the risks. Justice in health care is usually defined as a form of fairness. It implies that a fair distribution of services will be provided to society. Conclusion The ethical issues that an individual health care worker has to face will depend on what specialized area the health care professional is staffed. An example would consist of a hospital faced with a patient requesting euthanasia while at the same time a health insurance agent is giving insurance to a patient under the same circumstances and not receiving a clear assessment of the patient’s needs. The author of Ethical Issues in Epidemiologic Research and Public Health practice Steven Coughlin states that all who practice in the field of medicine will experience a level of ethical reasoning during their day to day routine. Whether it’s an non-compliant client or a conflict of interest, both have the opportunity to harm a patient’s health care. Employers try to assure they are able to provide some form of ethical teaching with policies in place for review. Training the training is a program some adopt to ensure the widespread of the information. By training the management responsible for monitoring the work of these employees it consolidates the exepctations of the organization. This level of training allows the trainer to explain the type of ethical issues a health care worker may encounter, why the issue is there and how to deal with the issue. If an employee or the supervisor does not follow these guidelines the penalty can be fierce,. Punishment for the employee could result in suspension, fines or up to and including termination of their position. References Americas. (2009-2010). Pharmaceutical Research and Manufacturers of America Healthcare &, 1-76. HEALTH CARE MANAGEMENT Conference Paper Abstracts. (2010). Academy of Management Annual Meeting Proceedings, 1-38. doi:10.5465/AMBPP.2010.54503723 medicinenet. (2011, april 27). Definition of noncompliance. Retrieved from http://www.medterms.com/script/main/art.asp?articlekey=10159 Mitnick, S., Leffler, C., & Hood, V. (2010). Family caregivers, patients and physicians: ethical guidance to optimize relationships. Journal Of General Internal Medicine, 25(3), 255-260. Stephenson, J. (2001). Human biological materials in research: ethical issues and the role of stewardship in minimizing research risks. Advances in Nursing Science, 24(2), 32-46.

Friday, August 16, 2019

Alzheimer’s and the effects Essay

Alzheimer’s is a disease of the brain that causes a loss in memory. This results in dementia, loss of brain functions (thinking, remembering, and reasoning) severe enough to interfere with everyday life. When German physician, Alois Alzheimer, first described the disease in 1907, it was thought to be rare. Today, Alzheimer’s disease is the most common cause of dementia, affecting 10% of people 65 years old, and nearly 50% of those age 85 or older. An estimated four million Americans have Alzheimer’s. Alzheimer’s disease usually begins gradually, causing a person to forget recent events and to have difficulty performing familiar tasks. How quickly the disease advances differs from person to person, causing confusion, personality and behavior changes, and impaired judgment. Communication becomes difficult for Alzheimer’s patients. They struggle to find words, finish thoughts, or follow directions. Eventually, people with Alzheimer’s become unab le to care for themselves. Scientists still don’t know what causes the disease. Age and family history are possible risk factors for the disease. Scientists are exploring the role of genetics in the development of Alzheimer’s, studying chromosome 19. Rarer forms of the disease, which happen to people in their 30’s and 40’s, called â€Å"early-onset,† often run within families and appear to be related to chromosome 1, chromosome 14, and chromosome 21. Many researchers and physicians are coming to believe that Alzheimer’s is a complex disease, probably caused by a variety of influences. Alzheimer’s affects both the mental health and Social health. It is mental in the way that Alzheimer’s victims can not think clearly, remember, and reason. Patience can not deal with stress. It is social health in the way that victims can not interact well with people to build satisfying relationships. They can not communicate well with family members or friends. Victim’s may forget who people are. My grandfather Henry B. Harris was diagnosed with Alzheimers when he was about 76 he lived to be 82. During those six years he gradually forgot who members of the family were, even at times he did not remember his wife. About one year before he passed away he was in a nursing home. Knowing that  my grandfather had the disease makes the likelihood that I will have it more probable. Cases where several members of a single family have had been diagnoses with Alzheimer’s disease are rare. Much more common is if a single family member is diagnosed as having probable Alzheimer’s (meaning that physicians are 80 to 90 percent certain that it is Alzheimer’s). A person’s risk of developing the disease seems to be slightly higher if a first-degree relative (brother, sister, parent) has the disease. Perhaps family members were exposed to something in the environment that caused the disease. Everyone has forgotten where they parked the car or the name of an acquaintance at one time or another. And many healthy individuals are less able to remember certain kinds of information as they get older. The symptoms of Alzheimer’s disease are much more severe than such simple memory lapses. Alzheimer symptoms affect communication, learning, thinking, reasoning, and can have an impact on a person’s work and social life.

Thursday, August 15, 2019

Leadership Portfolio Essay

To become a successful Product Manager; lead teams using transformational leadership model; and network effectively with professionals of my field. I am new to the field of Product Management and while my previous experiences leverage this decision, it still remains a challenging proposition to succeed in this field. In this regard, I am writing this leadership plan which will be my guiding force throughout my professional life. The document will be updated as and when underlying goals are met and the bar of defining success extended. The three most important competencies which I will strive to improve are: 1. Skills: * A competent product manager must have a diverse skillset and I plan on adding skills to my existing portfolio. Some crucial skills which I plan on learning during the course of my MBA program are: * Sales and Marketing management – For successful selling, marketing and merchandising of a new product * Strategic management – For a more robust product inception, development and deployment * Conflict management – For effective and lasting resolution of internal and external conflicts * Financial management – For informed capital budgeting and financial forecasting decisions * Project management – For better and efficient modular management of entire project lifecycle. In addition to the skills mentioned above, in this new role, I will strive to assimilate newer skills which will smoothen my professional evolutionary continuum. * Takeaway from the course: * Learnt the nuances of Authentic Leadership I plan on working more on this aspect and hopefully get better members in my network. 5. Find a networking event to attend, and bring the idea to class to share with the group. There is an event organized by Duquesne University’s Small Business Development Center â€Å"First Step: Business Start-Up Essentials† on November 15th 2012. The topics covered in this event include Social Media, Search Engine Optimization and Web-Design. This will be an interesting event to network especially since many attendees will be looking for new and innovative ideas to promote their brands. They will also be bringing loads of experience and knowledge on starting similar line-extension products.

Wednesday, August 14, 2019

European colonization study Guide Essay

The Monroe doctrine was essentially intended to prevent the Western Hemisphere off-limits to European colonization. European powers would attempt to restore Spain’s former colonies, attempts would be viewed as a hostile act against the U. S Second Continental Congress intercolonial assembly that met in Philadelphia on May 10, 1775; all thirteen colonies were represented; still wanted to just get British acts repealed and wrote new appeals to British people and king, but raised money to create an army and navy Articles of Confederation Adopted in 1777 during the Revolutionary War, the Articles established the United States of America. The Articles granted limited powers to the central government, reserving most powers for the states. The result was a poorly defined national state that couldn’t govern the country’s finances or maintain stability. The Constitution replaced them in 1789 Battles of Lexington and Concord The battles of Lexington and Concord initiated the Revolutionary War between the American colonists and the British. British governor Thomas Gage sent troops to Concord to stop the colonists who were loading arms. The next day, on April 19, 1775, the first shots were fired in Lexington, starting the war. The battles resulted in a British retreat to Boston Thomas Paine wrote Common Sense in 1776; helped American public recognize the need to separate from the crown Lexington and Concord the first battle of the Revolutionary War in April 1775; twenty thousand musket-bearing â€Å"Minute Men† swarmed around Boston, thehre to coop up the outnumbered British Yorktown where Cornwallis was forced to surrender his entire force of seven thousand men on October 19, 1781 to Washington and de Grasse Saratoga where Burgoyne was forced to surrender his entire command on Octor 17, 1777 to American general Horatio Gates Treaty of Paris- 1783 treaty in which British formally recognized the independence of the United States; granted generous boundaries (Mississippi River to Great Lakes to Spanish Florida plus a share in the priceless fisheries on Newfoundland); Americans could no longer persecute Loyalists and had to restore their property to them; states vowed to put no lawful obstacles in the way of debt-collecting from British George Washington selected by the Second Continental Congress to head the improvised colonial army in Boston; had very little experience, but was of good character and was a Virginian (eased southern colonists minds about creating a big New England army); led the battle at Trenton Declaration of Independence written by Thomas Jefferson in 1776 based on Richard Henry Lee’s resolution; formally approved by Congress on July 4, 1776 Alexander Hamilton Hamilton emerged as a major political figure during the debate over the Constitution, as the outspoken leader of the Federalists and one of the authors of the Federalist Papers. Later, as secretary of treasury under Washington, Alexander Hamilton spearheaded the government’s Federalist initiatives, most notably through the creation of the Bank of the United States. Alien and Sedition Acts A series of laws that sought to restrict the activities of people who opposed Federalist policies (1798) Dorothea Dix Rights activist on behalf of mentally ill patients – created first wave of US mental asylums Federalists Led by Alexander Hamilton, the Federalists believed in a strong central government, loose interpretation, and encouraged commerce and manufacturing. They were staunch supporters of the Constitution during ratification and were a political force during the early years of the United States. The Federalist influence declined after the election of Republican Thomas Jefferson to the presidency and disappeared completely after the Hartford Convention. Indian removal act This act granted the president funds and authority to remove Native Americans (1830) The XYZ Affair Three French agents asked for over ten million dollars in tribute before they would begin diplomatic talks with America. When Americans heard the news, they were outraged. Adams decided to strengthen the Navy to show France that America was a force to be reckoned with Treaty of Ghent: Treaty that ended the War of 1812 and maintained prewar conditions Treaty of Guadalupe -HidalgoEnded Mexican War – US received Texas (with Rio Grande border) and other states – US paid Mexico $15 million dollars Treaty of Paris (1763):The 1763 Treaty of Paris ended the Seven Years War in Europe and the parallel French and Indian War in North America. Under the treaty, Britain won all of Canada and almost all of the modern United States east of the Mississippi. Virginia Plan The Virginia Plan was presented to the Constitutional Convention and proposed the creation of a bicameral legislature with representation in both houses proportional to population. The Virginia Plan favored the large states, which would have a much greater voice. In opposition, the small states proposed the New Jersey Plan. In the end, the two sides found common ground through the Connecticut Compromise. William Lloyd Garrison White Abolitionist – Early 1800s – ublished The Liberator The Jay Treaty Treaty in which Britain agreed to evacuate its posts on the US western frontier (1794) The Pinckney Treaty Treaty with Spain which opened trade and redefined Florida boundary (1795) Tariff of Abominations 1828 â⠂¬â€œ Also called Tariff of 1828, it raised the tariff on imported manufactured goods. The tariff protected the North but harmed the South; South said that the tariff was economically discriminatory and unconstitutional because it violated state’s rights. Missouri Compromise Allowed Missouri to enter the union as a slave state, Maine to enter the union as a free state, prohibited slavery north of latitude 36? 0†² within the Louisiana Territory (1820) Henry Clay’s American System Plan for economic growth: establish a protective tariff, establish a national bank, and improve the country’s transporation system Embargo Act In response to impressment, this bill halted all foreign trade with disastrous economic consequences (1807) Articles of Confederation Adopted in 1777 during the Revolutionary War, the Articles established the United States of America. The Articles granted limited powers to the central government, reserving most powers for the states. The resu lt was a poorly defined national state that couldn’t govern the country’s finances or maintain stability. The Constitution replaced them in 1789 Whigs The Whigs were originally colonists supporting independence. In the mid 1830s, the Whig Party opposed Jackson’s strong-armed leadership style and policies. The Whigs promoted protective tariffs, federal funding for internal improvements, and other measures that strengthened the central government. Reaching its height of popularity in the 1830s, the Whigs disappeared from the national political scene by the 1850s. The Whiskey Rebellion group of farmers refused to pay federal excise tax on whiskey, Washington responds decisively with troops (1794) John Locke believed all people have a right to life, liberty, and property; stated the government is â€Å"created by the people for the people† Sons of Liberty A radical political organization for colonial independence which formed in 1765 after the passage of the Stamp Act. They incited riots and burned the customs houses where the stamped British paper was kept. After the repeal of the Stamp Act, many of the local chapters formed the Committees of Correspondence which continued to promote opposition to British policies towards the colonies. The Sons leaders included Samuel Adams and Paul Revere. Crispus Attucks One of the first men to die in the Boston Massacre. 1770 Battle of Bunker Hill May 1775 Tiny American force under Ethan Allen and Benedict Arnold surprised and captured the British garrisons at Ticonderoga and Crown Point in Upper New York. Gunpowder and artillary for the siege at Boston was obtained. June 1775 Colonists siezed Bunker Hill (Breed’s Hill). Americans numbering 1500 soldiers slaughtered the advancing redcoats. Colonists were short on gunpowder and were foced to abandon the hill. Daniel Shays led a rebellion because farmers were unable to pay in Continental Dollars and banks were foreclosing farms in Massachusetts. checks and balances created because of the bicameral legislature. A system that ensured that no particular branch of government gained too much power over another. It demonstrated the fear of absolute power in one group/individual as well as preventing one branch from overpowering the others. Constitutional Convention convenes to revise Articles of Confederation, suggested that a new Constitution be written. Land Ordinance of 1785 land in the northwest would be surveyed and then sold to help pay debt. Great Compromise aka the Connecticut Plan, combined the Large State Plan and the Small State Plan†¦ created the bicameral legislature (House of Representatives and Senate). Shay’s Rebellion 1786-1787 farmers couldn’t pay their debts with Continental Dollars, banks were foreclosing farms in Massachusetts, rebellion led by Daniel Shays†¦ articles need to be revised. Bank of the United States 1791, gives sense of unity, debt shouldered by federal government, place to keep money. 3/5 Compromise It was a compromise between the northern states with the southern ones that decided that although slaves were not citizens, each one would count as 3/5 of a man for representation. It got Southern states to ratify the constitution. Federalist Papers The papers were a collection of essays written by Alexander Hamilton, John Jay, and James Madison explaining how the new government/constitution would work. Their purpose was to convince the New York state legislature to ratify the constitution, which it did. Judiciary Act of 1789 established a Supreme Court and district courts (1789) Publius Elderly senator who witnesses the assassination; Brutus sends him out to tell the citizens that no one else will be harmed Bill Of Rights Although the Anti-Federalists failed to block the ratification of the Constitution, they did ensure that the Bill of Rights would be created to protect individuals from government interference and possible tyranny. The Bill of Rights, drafted by a group led by James Madison, consisted of the first ten amendments to the Constitution, which guaranteed the civil rights of American citizens. Marbury v. Madison(1803) Marbury was a midnight appointee of the Adams administration and sued Madison for commission. Chief Justice Marshall said the law that gave the courts the power to rule over this issue was unconstitutional. established judicial review Thomas Jefferson A prominent statesman, Thomas Jefferson became George Washington’s first secretary of state. Along with James Madison, Jefferson took up the cause of strict constructionists and the Republican Party, advocating limited federal government. As the nation’s third president from 1801 to 1809, Jefferson organized the national government by Thomas Jefferson Republican ideals, doubled the size of the nation, and struggled to maintain American neutrality War of 1812 Resulted from Britain’s support of Indian hostilities along the frontier, interference with American trade, and impressments of American sailors into the British army (1812 – 1815) The Louisiana Purchase U. S. acquisition of the Louisiana territory from France in 1803 for $15 million. The purchase secured American control of the Mississippi river and doubled the size of the nation. The Lewis and Clark Expidition Overland expedition to the Pacific coast lead by Meriwether Lewis and William Clark. Commissioned by President Jefferson, the expedition of the far west brought back a wealth of scientific data about the country and its resources. 804-1806 War Hawks Congressional leaders who in 1811/1812 called for war against Britain to respect Americ a’s maritime rights. Samuel Slater Father of the Factory System in America. Skelled British mechanic of 21 who was attracted by bounties being offered to British workers familiar with the textile machines. Industrial Revolution The period where western expansion and urbanization happened in America distinguished by factories, new inventors improved transportation, communication and production. â€Å"Lowell System† Developed in the textile mills of Lowell, Massachusetts, in the 1820s, in these factories as much machinery as possible was used, so that few skilled workers were needed in the process, nd the workers were almost all single young farm women, who worked for a few years and then returned home to be housewives. DeWitt Clinton Governor whose grand project was the Erie Canal which linked the Great Lakes to the Hudson River. John Quincy Adams Secretary of State, He served as sixth president under Monroe. In 1819, he drew up the Adams-Onis Treaty in which Spain gave the United States Florida in exchange for the United States dropping its claims to Texas. The Monroe Doctrine was mostly Adams’ work. Abolitionism The militant effort to do away with slavery. It had its roots in the North in the 1700s. It became a major issue in the 1830s and dominated politics after 1840. Congress became a battleground between pro and anti-slavery forces from the 1830s to the Civil War. John C. Calhoun Part of the â€Å"immortal trio†; â€Å"Great Nullifer, proposed to leave slavery alone, return runaway slaves, give the south its right as a minority view that presidents elected, one from south and one from north. † Frederick Douglas Self-educated slave who escaped in 1838, Douglas became the best-known abolitionist speaker. He edited an anti-slavery weekly, the North Star. Grimke Sisters Angelina and Sarah Grimke wrote and lectured vigorously on reform causes such as prison reform, the temperance movement, and the abolitionist movement. Horace Mann Brilliant and idealistic graduate of Brown University. Secretary of Massachusettes Board of Education, campaigned effectively for more and better school houses, longer school terms, higher pay for teachers, and an expanded curriculum. Elizabeth Cady Stanton Mother of seven who had insisted on leaving â€Å"obey† out of her marriage ceremony, shocked fellow feminists by going so far as to advocate suffrage for women. Women’s Rights Convention Convention for women advocates at Seneca Falls to rewrite the Declaration of Independence to include women. â€Å"All men and women are created equal† -Declaration of Sentiments Declaration of Sentiments Revision of the Declaration of Independence to include women and men (equal). It was the grand basis of attaining civil, social, political, and religious rights for women. Susan B. Anthony Militant lecturer for women’s rights who fearlessly exposed herself to rotten garbage and vulgar epithets. Transcendentalism Belief in which each person has direct communication with God and Nature, and there is no need for organized churches. It incorporated the ideas that mind goes beyond matter, intuition is valuable, that each soul is part of the Great Spirit, and each person is part of a reality where only the invisible is truly real. Promoted individualism, self-reliance, and freedom from social constraints, and emphasized emotions. Ralph Waldo Emerson Leading transcendentalist, emphasizing freedom and self-reliance, spoke and wrote many works on the behalf of the abolitionists. Henry David Thoreau Transcendentalist and friend of Emerson who lived alone on Walden Pond with only $8 a year from 1845-1847 and wrote about it in Walden. On Civil Disobedience, he inspired social and political reformers because he had refused to pay a poll tax in protest of slavery and the Mexican-American War, and spent a night in jail. Extreme individualist and advised people to protest by not obeying laws (passive resistance). Margaret Fuller Social reformer, leader in women’s movement and a transcendentalist. Edited â€Å"The Dial† which was the publication of the transcendentalists. It appealed to people who wanted â€Å"perfect freedom† â€Å"progress in philosophy and theology and hope that the future will not always be as the past†. Alamo- Spanish mission converted into a fort, it was besieged by Mexican troops in 1836. The Texas garrison held out for thirteen days, but in the final battle, all of the Texans were killed by the larger Mexican force. San Jacinto- surprise attack by Texas forces on Santa Ana’s camp on April 21, 1836. Santa Ana’s men were surprised and overrun in twenty minutes. Santa Ana was taken prisoner and signed an armistice securing Texas independence. Mexico 1500 dead 1000 captured Texans 4 dead.